I have enrolled for a monthly/yearly plan in Yoga from the heart website. How can I book live stream and online classes? 

We thank you for enrolling in the plan. You will receive a separate email with the details of the live stream credit. 

You also have the details of the login credentials to book the live stream /online classes in that email. 


How many credits do I get for signing up for monthly and yearly plans?

If you have subscribed for the monthly user plan in this yoga from the heart website, you will get 5 credits per month which you can use to book any 1 hr group classes you see on the live stream schedule page. If you have subscribed for the yearly user plan in this yoga from the heart website, you will get 10 credits per month which you can use to book any 1 hr group classes you see on the live stream schedule page. 


How do I know which class to choose?

You can visit this page to see the recommended class to attend as per your goal and lifestyle. 

https://www.yogafromtheheart.live/class-suggestion/


What is the time zone listed on the live stream class schedule page?

Please note that the schedule for all the classes is in GMT + 8 (Hong Kong Time).


If I wish to attend more online /Livestream classes, How can I top up my credits?

Yes on the live stream schedule page you can see the package option available to top-up your credits. To top-up, credits follow the steps below

  1. Visit “Profile”
  2. My Membership
  3. Click the buy membership button and you can view the list of live stream/ online class packages we offer. Please note the validity of each package purchased.

 

 

 

 

 


Why I am not able to book Andiappan Yoga classes with my free credits?

Andiappan Yoga Classes are specialty classes that need a separate package. So please follow the steps above and buy a separate class package in which you can book Andiappan Yoga classes.  Exclusive Andiappan Yoga class coupons, 6 months unlimited package, and 3 months unlimited package can be used to book Andiappan Yoga classes. 


How will I get the online class link after I have booked the class?

Once you have booked the class, you will receive the class booking confirmation email with the online class link. Always log into the Zoom online platform at least 5 minutes before the scheduled class and wait for the teacher to admit you into the class. Please don’t share the online class link with anyone.


 What is the admin support number for online/live stream classes?

If you encounter any technical issues during the online session, please send us a message on WhatsApp at +852 9299 0753 (message only no calls) and kindly wait for a response.


What are the live stream / online class booking cancellation policies?

Credits will not be reversed if you choose to cancel the class.  To avoid loosing credits please only book the classes if you are confirmed to attend. As it is an online/live stream class, early booking is not necessary as there are no limits to the number of spots per class. You can book 10 mins before the class and the confirmation email with the zoom link will be sent to you immediately.


What is the cancellation policy for the monthly and yearly plan?

Visit the “My Profile” link on the home page and selecting “Subscribe Plan” and then click the “Cancel” button. Your account will remain active until the end of your subscription and you will not be charged again.


No Sharing Account Information 

You must not share your zoom online platform username and password with others.

You may be asked to keep your camera ON during the class, and we reserve the right to remove the student from the class without any refund.

Please make sure your internet connection has a good speed and also the devices you use, Glofox app, Zoom app, and your operating system software are regularly updated to get the best user experience.