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I have live stream class package. How do I book the Live Stream classes?
Live Stream Classes are booked via the Live stream class page. You will receive a separate email with the details how to book the live stream classes. You will receive an email/ Whatsapp message that contains login credentials to book the live stream classes. If you have not received this creditials please WhatsApp our customer support +852 65634115 or click here to chat with the support staff via WhatsApp.
How do I know which class to choose?
You can visit this page to see the recommended class to attend as per your goal and lifestyle. https://www.yogafromtheheart.live/class-suggestion/
What is the time zone listed on the live stream class schedule page?
Please note that the schedule for all the classes is in GMT + 8 (Hong Kong Time).
If I wish to attend more live stream classes, How can I top up my credits?
If you wish to purchase more live stream classes or purchase separate live stream class package please visit this page: https://www.yogafromtheheart.live/plans-and-packages/
Why I am not able to book Andiappan Yoga live stream classes with my credits?
Andiappan Yoga live stream classes are specialty classes that need a separate classpackage. So please purchase a separate class package in which you can book Andiappan Yoga classes.
You can purchase any one of the live stream class package below to get Andiappan Yoga Classes.
10 +1 Andiappan Yoga Class Package
20 + 2 Andiappan Yoga Class Package
6 Months Unlimited Live stream Class Package
How will I get the live stream class link after I have booked the class?
Once you have booked the live stream yoga class, you will receive the class booking confirmation email with the online class link. Always log into the Zoom online platform at least 5 minutes before the scheduled class and wait for the teacher to admit you into the class. Please don’t share the live stream yoga class link with anyone.
What is the technical support number for live stream classes?
If you encounter any technical issues during the online session, please send us a message on WhatsApp at +852 9299 0753 (message only no calls) and kindly wait for a response.
What are the live stream class booking cancellation policies?
Credits will not be reversed if you choose to cancel the live stream class. To avoid loosing live stream credits please only book the classes if you are confirmed to attend. As it is an live stream class, early booking is not necessary as there are no limits to the number of spots per class. You can book 10 mins before the class and the confirmation email with the zoom link will be sent to you immediately.
What is the cancellation policy for the monthly and yearly plan?
Visit the “My Profile” link on the home page and selecting “Subscribe Plan” and then click the “Cancel” button. Your account will remain active until the end of your subscription and you will not be charged again.
Do you have a mobile app which I can get access to the recorded classes and book live stream classes?
Yes we have our own mobile app – Please download the Yoga from the heart app in the Apple app store here, and Google play store here.
No Sharing Account Information
You must not share your zoom online platform username and password with others.
You may be asked to keep your camera ON during the live stream class, and we reserve the right to remove the student from the class without any refund.
Please make sure your internet connection has a good speed and also the devices you use, Yoga from the heart app, Zoom app, and your operating system software are regularly updated to get the best user experience.